Tickets
Give members one clear place to ask for help. Each ticket gets its own private channel, the right staff roles and a record that stays after it closes.
How it works
A template describes one kind of ticket: its category, its support roles, its opening message, its channel names and how many tickets a member may have open. A panel posts buttons or a menu that open those templates. Free servers have 3 panels and 3 templates, Premium servers 25 of each.
Ask up to 3 questions in a Discord form before the channel opens (5 with Premium). The answers land in the opening message, so your team has the context from the first second.
Your team works with buttons and slash commands:
Rules run on their own: close a ticket when its opener leaves, send a reminder after a silence, or close a ticket nobody answered. Free servers get the opener-left rule; Premium servers write up to 10 rules per template, and staff pause them per ticket.
Each closed ticket is saved as a transcript page that staff open after signing in with Discord. Free servers keep transcripts 30 days, Premium servers forever. Premium can also send the opener a closing DM with the transcript and a satisfaction survey from 1 to 5.
Search every ticket by number, member, template, panel or date. Statistics show opened and closed tickets on every plan; Premium adds first response and resolution times, satisfaction and a breakdown by staff member, panel and template.
What this module includes on each plan.
| Feature | Free | Premium |
|---|---|---|
| Unlimited tickets, claiming, forms, logs and transcripts | Included | Included |
| Ticket panels | 3 | 25 |
| Ticket templates | 3 | 25 |
| Options per panel | 3 | 25 |
| Form questions per template | 3 | 5 |
| Automation rules per template | 1 | 10 |
| Overflow categories when a category is full | 1 | 25 |
| Transcripts kept | 30 days | Unlimited |
| Longest statistics period | 30 days | All time |
| Detailed statistics: response times, satisfaction, staff | Not included | Included |
| Escalation and advanced claim options | Not included | Included |
| Opening hours, closing DM, satisfaction survey, roles on open and close | Not included | Included |
| Custom channel names, images and no InviteCount mention on panels | Not included | Included |
The slash commands behind this module. Most settings also live in the dashboard.
/ticket closeClose the current ticket, with an optional reason./ticket renameRename the channel of the current ticket./ticket add-userLet a member see and write in the ticket./ticket add-roleLet every member of a role see and write in the ticket./ticket claimTake charge of the ticket./ticket unclaimRelease the ticket so someone else can take it./ticket escalatePremiumHand the ticket over to another team./ticket automation pausePause the automations of the ticket./ticket automation resumeResume the automations of the ticket.More in the documentation.
Yes. Unlimited tickets, 3 panels and 3 templates, forms, claiming, transcripts kept 30 days, logs and the count of opened and closed tickets are free. Premium raises the limits and adds escalation, advanced automations and claim options, opening hours, the closing DM, the satisfaction survey, roles on open and close and detailed statistics.
Members who can manage the server, the support roles of the ticket's template and, if you allow it, the member who opened the ticket. Everyone signs in with Discord first.
Yes, with Premium. Set opening hours in your time zone; outside them, members get your closed message instead of a ticket, and the roles you choose can still open one.
Add InviteCount to your server and set it up from the dashboard in a few clicks.